Ketch Locksmiths Privacy Policy
Ketch Locksmiths Privacy Policy
Last Updated: June 3, 2025
Ketch Locksmiths (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with Singapore’s Personal Data Protection Act (PDPA) and applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your Personally Identifiable Information (PII) when you visit our website (www.ketch.sg) or interact with our locksmith services. PII refers to information that can identify you, such as your name, email address, or phone number, as defined under Singapore’s privacy laws.
Please read this policy carefully. If you have questions, contact us at [email protected] or +65 8818 3193.
1. Information We Collect
We collect the following types of information:
We use your information for the following purposes:
3. How We Protect Your Information
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze site performance. Cookies may include:
Opt-Out Options:
5. Third-Party Disclosure
We do not sell, trade, or transfer your PII to third parties except in the following cases:
6. Your Rights Under PDPA
Under Singapore’s PDPA, you have the following rights:
7. Data Retention
We retain your PII only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations (e.g., tax, insurance, or regulatory requirements). For example:
8. Do Not Track Signals
We honor Do Not Track (DNT) signals. When a DNT browser mechanism is enabled, we disable non-essential cookies and third-party tracking, except where required for site functionality.
9. Third-Party Behavioral Tracking
We do not allow third-party behavioral tracking beyond what is necessary for Google Analytics and Google Ads, as described above. You can opt out of these services using the links in Section 4.
10. Google Ads Compliance
We comply with Google’s Advertising Principles (Google Ads Policies) to ensure a positive user experience. This includes:
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or insurance obligations. Updates will be posted on this page, and significant changes will be notified via email or a website notice. The “Last Updated” date indicates the latest revision.
Contact Us
For questions, complaints, or to exercise your PDPA rights, contact our Data Protection Officer:
Ketch Locksmiths
60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Email: [email protected]
Phone: +65 8818 3193
To unsubscribe from marketing emails, email [email protected] with “Unsubscribe” in the subject line.
Last Updated: June 3, 2025
Ketch Locksmiths (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with Singapore’s Personal Data Protection Act (PDPA) and applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your Personally Identifiable Information (PII) when you visit our website (www.ketch.sg) or interact with our locksmith services. PII refers to information that can identify you, such as your name, email address, or phone number, as defined under Singapore’s privacy laws.
Please read this policy carefully. If you have questions, contact us at [email protected] or +65 8818 3193.
1. Information We Collect
We collect the following types of information:
- Information You Provide:
- When you fill out a contact form, request a quote, or book a locksmith service, we may collect your name, email address, phone number, and address.
- When you contact us via email, phone, or WhatsApp, we collect the information you provide to respond to your inquiry.
- In the event of an insurance claim, we may collect additional data, such as injury details or incident reports, to process claims with our insurer.
- Automatically Collected Information:
- Cookies and Similar Technologies: We use cookies to enhance your experience, track site usage, and serve ads. This includes Google Analytics cookies to analyze site traffic and user preferences.
- Device and Usage Data: We collect your IP address, browser type, device type, and pages visited to improve our website and services.
- Third-Party Data: If you interact with our ads or reviews on platforms like Google or Facebook, we may receive aggregated data about your engagement.
- Employee Data (if applicable): If you are an employee, we may collect payroll or injury data to comply with legal obligations, such as the Work Injury Compensation Act 2019.
We use your information for the following purposes:
- To provide and personalize our locksmith services, such as responding to inquiries, scheduling appointments, or performing lock repairs/installations.
- To process payments securely via third-party payment gateways.
- To improve our website and services by analyzing user behavior and preferences.
- To send promotional offers or service updates (with your consent, where required by PDPA).
- To request feedback or reviews of our services.
- To comply with legal obligations, including insurance policy requirements or the Work Injury Compensation Act 2019.
- To process insurance claims, including sharing data with our insurer for underwriting or claims assessment.
- To protect our rights, property, or safety, or those of our customers or employees.
3. How We Protect Your Information
- Your PII is stored on secure servers with restricted access, limited to authorized personnel bound by confidentiality agreements.
- We use Secure Socket Layer (SSL) encryption for all data transmissions, including payment information.
- Payment transactions are processed through trusted third-party gateways and are not stored on our servers.
- We implement industry-standard security measures to prevent unauthorized access, disclosure, or loss of your data.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze site performance. Cookies may include:
- Essential Cookies: Required for website functionality (e.g., navigation).
- Analytics Cookies: Track site usage via Google Analytics to improve our services.
- Advertising Cookies: Serve relevant ads through Google Ads based on your browsing history.
Opt-Out Options:
- Adjust Google Ads preferences at Google Ad Settings.
- Opt out of Google Analytics at Google Analytics Opt-Out.
- Visit the Network Advertising Initiative Opt-Out for additional ad network opt-outs.
5. Third-Party Disclosure
We do not sell, trade, or transfer your PII to third parties except in the following cases:
- Service Providers: We share PII with trusted partners (e.g., website hosting, payment processors, or analytics providers) who assist in operating our business. These partners are contractually obligated to keep your data confidential.
- Insurer: We may share PII with our insurer, Allianz Insurance Singapore Pte. Ltd., for purposes such as underwriting, claims processing, or compliance with legal obligations (e.g., Work Injury Compensation Act 2019). This may include customer or employee data related to incidents or claims.
- Legal Compliance: We may disclose PII to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
- Marketing by Insurer: Our insurer may use your contact information for marketing purposes, subject to PDPA requirements. You may opt out by contacting us or Allianz directly at [email protected].
- Aggregated Data: Non-identifiable data may be shared with third parties for marketing or analytics purposes.
6. Your Rights Under PDPA
Under Singapore’s PDPA, you have the following rights:
- Access: Request a copy of the PII we hold about you.
- Correction: Request corrections to inaccurate or incomplete PII.
- Deletion: Request deletion of your PII, subject to legal retention requirements.
- Withdrawal of Consent: Withdraw consent for data processing (e.g., marketing emails).
7. Data Retention
We retain your PII only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations (e.g., tax, insurance, or regulatory requirements). For example:
- Contact form data is retained for 12 months unless you become a customer.
- Analytics data is retained in aggregated form for up to 26 months.
8. Do Not Track Signals
We honor Do Not Track (DNT) signals. When a DNT browser mechanism is enabled, we disable non-essential cookies and third-party tracking, except where required for site functionality.
9. Third-Party Behavioral Tracking
We do not allow third-party behavioral tracking beyond what is necessary for Google Analytics and Google Ads, as described above. You can opt out of these services using the links in Section 4.
10. Google Ads Compliance
We comply with Google’s Advertising Principles (Google Ads Policies) to ensure a positive user experience. This includes:
- Transparent data collection practices.
- Secure handling of PII.
- Clear opt-out options for personalized ads.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or insurance obligations. Updates will be posted on this page, and significant changes will be notified via email or a website notice. The “Last Updated” date indicates the latest revision.
Contact Us
For questions, complaints, or to exercise your PDPA rights, contact our Data Protection Officer:
Ketch Locksmiths
60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Email: [email protected]
Phone: +65 8818 3193
To unsubscribe from marketing emails, email [email protected] with “Unsubscribe” in the subject line.
